常見問題 (FAQs)
關於 Apple Watch
Q
已經設定好 Apple Watch 的 Siri，但依然不認得我的指令
A
1. 打開您 Apple Watch 上的 "設定" app
2. 按下 "Siri."
3. 選擇 "Siri 歷史紀錄"
4. 按下 "刪除 Siri 歷史紀錄" 來清除原先設定。
關於 Siri 捷徑
Q
為什麼我的 Siri 指令在 iPhone 上總是失敗？
A
Siri 會學習你自訂的捷徑指令。為了避免與系統預設的指令混淆，請使用更獨特的指令來產生 Siri 捷徑。例如，如果你將 Siri 指令設為「解鎖車子」，Siri 可能會將其識別為使用「錢包」App 中解鎖某台車子。相反，使用「解鎖特斯拉」，這樣 Siri 會識別這是一個自訂命令並指向你的客製化指令。當 Siri 熟悉了你的指令後，你可以將其更改為更簡短且方便的語句。Siri 應該要能夠適應這個改變。
關於 Apple Watch
Q
What is "api.teriapp.com" in my Lock list?
A
This is a virtual key.
We store this virtual key in secure server, where no one can access it.
Even if someone obtains this virtual key, it cannot control your vehicle (Yes, even our company cannot control your vehicle).
Only when it is paired with a personal key generated by your account and password, and both keys are activated simultaneously, will it work.
Q
How do I delete this key?
A
Please note that once you delete this key, Teri loses all the remote control access to your car.
If you want to proceed, please follow the steps:
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Open Tesla official app.
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Tap the button with three horizontal lines in the top right corner.
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Tap your username.
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Select "Security & Privacy."
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Select "Security."
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Log in with your account and password.
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Scroll down the page until you see "Third-Party Applications."
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You will see "Teri" in this list. Tap the "Manage" button on the right to manage it.
How do I download Teri?
For now Teri only available on iOS App Store: https://apps.apple.com/app/id1583902261
Q
How to cancel subscription
A
Here are the easy steps to cancel your subscription, managed securely by Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Tap 'Subscriptions'.
Look for 'Teri' in the list and tap it.
Tap 'Cancel Subscription'.
You can always check out this official Apple Support page for additional details: Manage your Apple subscriptions
Please note: Uninstalling the Teri app will not automatically stop your subscription — you must actively cancel the subscription using the process described here. If you delete the app without cancelling your subscription, you will still be charged.
Q
How to refund
A
If you've accidentally made a purchase within Teri or need to request a refund for any reason, Apple handles all refunds directly. Here's how to get started:
Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
Find your Teri subscription in your purchase history.
Choose 'Report a Problem' next to the purchase you want a refund for.
Follow the onscreen steps and select the 'Didn't mean to purchase this item' or the relevant option.
You can always check out this official Apple Support page for additional details: Request a refund for apps or content that you bought from Apple.
Please remember: All refund requests are subject to Apple's refund policy. Teri does not have the ability to issue refunds directly as all payment transactions are handled by Apple.